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The BCP Council Trails website has been created to help residents and visitors navigate the cultural offer across Bournemouth, Christchurch and Poole, and maximise their trails experience. The website showcases the existing public art offer and cultural assets across the conurbation (eg Upton Country Park, Russell-Cotes, Highcliffe Castle, Poole Museum, Hengistbury Head Visitor Centre) through self-led trails and information on cultural sites. The intention is to update this website in the future with new trails as they are developed.

The purposes we use your personal information for

We collect and process your personal information to provide these services to you.

This will include:

  • when you sign up for one of our events or newsletters
  • update your preferences on our website
  • tell us your story, or communicate with us

Marketing

We may process information that you provide to us for the purpose of visitor registration, e-newsletters, subscriptions and competition entry. This data may be processed for the purposes of sending you the relevant notifications and media.

  • e-newsletters - by completing our e-newsletter signup page you are agreeing to receive email marketing communications. These can be unsubscribed from at any time, simply by clicking the unsubscribe link at the bottom of the email
  • competitions - check the individual terms and conditions associated with each competition. By entering our competitions and completing our entry forms you are agreeing to our competition terms and conditions and privacy policy

The personal information we collect and use

We only obtain and use the information we need to provide our services to you. We do not obtain and use special category information. We don’t sell your personal information to anyone else.

The GDPR/ DPA conditions we meet

The conditions that we use to process your personal information are:

  • consent: you have given consent for us to process your personal data for a specific purpose, or purposes

The legal basis for using your information

According to the General Data Protection Regulations (GDPR) and the Data Protection Act 2018, we must have a reason to collect and use your information.

This will be:

  • to deliver services and support you
  • to enable us to manage the services we provide
  • to train and manage our workers who deliver those services
  • to investigate any worries or complaints you may have about our goods or services
  • to check the quality of our goods and services
  • to help with research and planning of new services

There are a number of legal reasons why we need to collect and use your personal information. For this service:

  • contract: you have entered into a contract with us.
  • consent: you, or your legal representative, have given explicit consent

Who we may share your information with

We may also share your personal information with certain organisations – this information will be anonomysed and will not include your email address. These organisations may include: funders and project partners. Project partners may include organisations that provide a cultural, heritage, tourism or visitor attraction service, for example: Upton Country Park, The Russell-Cotes Art Gallery and Museum, Highcliffe Castle, Poole Museum, Hengistbury Head Visitor Centre and other similar organisations.

Your information will not be disclosed to any other organisations, except where we are required and allowed to by law.

Accessing the information that we hold about you

You have the right to request, in writing, details of the information that is held about you and also the right to access a copy of the information. This may be by the Council providing copies of documents or by inviting you to view the records at one of its offices, if appropriate. Please see our webpage for further information about how to make a subject access request.

BCP Council will not charge a fee to access your information. Sometimes there may be information that we are not allowed to show you, such as

  • legal information or advice
  • crime prevention and detection records
  • information that we believe may be harmful to you and your well-being
  • details about or provided by other people – this is called third party information (e.g. information from the Police or Department for Work & Pensions)

You may also ask us to:

  • stop processing your information if this causes or might cause damage or distress
  • stop processing your information for direct marketing
  • make decisions about you using your information by automated means (e.g. using computers to decide on an entitlement)
  • amend any of your data which you feel is inaccurate. You can also ask for information to be blocked, erased or destroyed.
  • transfer your information electronically to another service provider.
  • consider a claim for compensation for any damages caused by a breach of the Data Protection regulations.

If you give consent for us to use your information, you may withdraw this at any time. However, this may affect our ability to continue to provide you with a service.

How long we keep information about you

We will retain any personal information for up to three years as stated in our retention schedule.

Cookies

By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

About Cookies

A cookie is a simple text file that is stored on a user’s computer (or mobile device) that is created when a user visits a website using a program called a browser (Chrome, Internet Explorer, Firefox or Safari).

A cookie isn't a program itself and doesn't actively do anything on a user's computer. A cookie cannot be used to identify a user personally but they do contribute to improving a user's experience of a website.

A cookie simply allows the website to read the contents of the cookie text file. The text file itself simply contains a unique identifier code; the site name and some digits and numbers.

Why are Cookies used?

Most websites will use cookies in order to improve the user experience by enabling the website to ‘remember’ the user, either for the duration of the visit or for repeat visits.

Cookies do lots of different jobs, such as:

  • remembering what items a user may have added to a shopping basket or an itinerary as the user moves between pages on a website
  • saving a user's preferences to allow them to customise a website
  • measuring what users do on a website to ascertain which parts of a website are popular, how long they spend on a website, how often users return, where they come from etc

What Cookies are used by our website?

Cookies are set by our website (first party cookies) but may also be set by other websites (e.g. You Tube) that run content on the website’s pages (third party cookies).

Cookies can be set to remember a visitor for the duration of their visit (session cookies) or to remember a visitor for repeat visits (persistent cookies).

Further information

If you have a concern about how we are using your information, we would ask you to contact us in the first instance using the address below:

Cultural Development
BCP Council
Bourne Avenue
Bournemouth
BH2 6DY
Data Protection Officer

If you are not satisfied with a response to your concerns from the Service, our Data Protection Officer, can review any issues regarding Information Rights legislation if necessary. The Data Protection Officer can be contacted at the address below:

Data Protection Officer
Information Governance Team
BCP Council
Bourne Avenue
Bournemouth
BH2 6DY

Information Commissioner

For further information about Information Rights legislation, please contact the Information Commissioner’s Office at www.ico.org.uk or by telephone 0303 123 1113